Customer Success Stories Archives

Project Story: Creating Quality Internal Customer Support Processes for an HR and Payroll Facilitator

10 Aug Professional Services

Posted at 03:38h in Success Stories by Mollie Durbin

FSM created converted a client to a comprehensive, scalable customer service solution for a professional services firm using Service Cloud....

Optimizing Case Response for a B2B SaaS Company

30 Jul B2B SaaS

Posted at 09:47h in Success Stories by admin

The customer service team of a B2B SaaS company struggled with slower than desired response times and complicated case queues. Fast Slow Motion set up Omni-Channel to improve case assignment as well as optimize case management. The client achieved better customer communication, visibility into case...

Project Story: Improving Opportunity Scoring for an Electrical Contractor

30 Jul Electrical Contractor

Posted at 09:43h in Success Stories by admin

The sales team of an industrial electrical contractor needed a new method for scoring their opportunities. Fast Slow Motion created a custom scorecard calculation object to more accurately score opportunities, simplified the process for updating scoring criteria, and used Mass Action Scheduler to ensure that...

30 Jul Tech Manufacturer

Posted at 09:15h in Success Stories by admin

The CFO of a business technology manufacturer needed to improve reporting for opportunities and orders. Fast Slow Motion created custom objects and used Process Builder, Declarative Lookup Rollup Summary (DLRS), and Lookup Helper to capture comprehensive data for orders and opportunities and ensure that data...

Project Story: Better Quoting for a Telehealth Technology Company

30 Jul Telehealth Technology

Posted at 09:12h in Success Stories by admin

A telehealth technology provider had a complex quoting process, with no way to track products and their related pricing tiers within opportunities. The proposal process was too labor-intensive, and they also needed to better track recurring and non-recurring revenue. To optimize the quoting process, Fast...

30 Jul Employee Wellness

Posted at 09:09h in Success Stories by admin

An employee wellness brand needed help customizing Lightning Scheduler to meet their scheduling needs. Their existing process for creating session availability was cumbersome, and did not allow for location-based scheduling. Fast Slow Motion used custom objects, Full Calendar, Flow, and customizations to the client's custom...

30 Jul Consumer Goods

Posted at 09:06h in Success Stories by admin

Fast Slow Motion helped a consumer goods company by optimizing dealer relationships through improved sales processes and reporting....

Clinical-Trial-Recruitment-featured-image

30 Jul Clinical Trial Recruitment

Posted at 09:03h in Success Stories by admin

Fast Slow Motion helped a clinical trial recruitment organization by creating a participant management solution for better data management, participant recruiting, marketing, and reporting....