13 Dec Project Story: Creating a Special Order Tracking System for a Retail Jewelry Company
Posted at 11:46h in Experience Cloud, Retail, Service Cloud
A client in the retail jewelry industry struggled to effectively track orders due to:
- The lack of an outlined order process for users.
- The inability to track repairs and special orders.
Fast Slow Motion resolved these issues by:
- Creating an intuitive interface using Experience Cloud and a guided flow that walks users through a series of questions to capture the special order requirements and customer information.
Fast Slow Motion created a comprehensive solution within Salesforce, providing the client with:
- An easy-to-use order tracking process.
- A guided way for users to select custom options when placing special orders and repairs.