Project Story: Creating Quality Internal Customer Support Processes for an HR and Payroll Facilitator
An HR and payroll company needed a customized customer service platform that would allow them to:
- Streamline their internal customer support processes.
- Optimize functionality for continued growth while maintaining high customer satisfaction.
Fast Slow Motion solved these issues by:
- Quickly converting the client’s existing data and processes over to Service Cloud from their previous platform during a time-sensitive transition.
- Further configuring and customizing Service Cloud to support the company’s long-term customer service goals with new functionality while mirroring successful aspects of the company’s prior system.
Fast Slow Motion created a comprehensive solution within Salesforce, enabling the client to:
- Seamlessly transition to the Salesforce platform with no downtime and no gaps in their level of customer service.
- Offer improved customer service due to better case management through email alerts, assignment rules, and escalation ability.