Project Story: Creating Quality Internal Customer Support Processes for an HR and Payroll Facilitator

Project Story: Creating Quality Internal Customer Support Processes for an HR and Payroll Facilitator
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Problem

An HR and payroll company needed a customized customer service platform that would allow them to:

  • Streamline their internal customer support processes.
  • Optimize functionality for continued growth while maintaining high customer satisfaction.

Solution

Fast Slow Motion solved these issues by:

  • Quickly converting the client’s existing data and processes over to Service Cloud from their previous platform during a time-sensitive transition.
  • Further configuring and customizing Service Cloud to support the company’s long-term customer service goals with new functionality while mirroring successful aspects of the company’s prior system.

Success

Fast Slow Motion created a comprehensive solution within Salesforce, enabling the client to:

  • Seamlessly transition to the Salesforce platform with no downtime and no gaps in their level of customer service.
  • Offer improved customer service due to better case management through email alerts, assignment rules, and escalation ability.