Problem

A client in the retail jewelry industry struggled to effectively track orders due to:

• The lack of an outlined order process for users.
• The inability to track repairs and special orders.

Solution

Fast Slow Motion resolved these issues by:

• Creating an intuitive interface using Experience Cloud and a guided flow that walks users through a series of questions to capture the special order requirements and customer information.

Success

Fast Slow Motion created a comprehensive solution within Salesforce, providing the client with:

• An easy-to-use order tracking process.
• A guided way for users to select custom options when placing special orders and repairs.