Executive Aviation Group

Executive Aviation Group (EAG) is a private charter plane company serving the Southeast U.S., offering exclusive aircraft selection and management. As a small, pilot-led business, EAG needed a way to streamline scheduling and improve the booking experience for clients—especially when requests came in last minute.

Problem

• Limited staff availability to respond to customer inquiries due to pilot-led operations

• Last-minute flight requests required quick turnaround but often hit communication bottlenecks

• No self-service option for clients to check availability or request flights

• Used manual spreadsheets and non-scalable processes for managing flights and customer data

Solution

Fast Slow Motion helped EAG modernize its operations and enhance the customer experience with a tailored Salesforce solution:

• Migrated from Salesforce Classic to Lightning Experience

• Implemented a Salesforce Customer Community for real-time, self-service flight booking

• Enabled customers to:

  • View aircraft availability

  • Choose airports and request ground transportation

  • Enter passenger info and flight flexibility

  • Modify requests and message their pilot—all within the portal

• Replaced spreadsheets with Salesforce to manage:

  • Flights, routes, pilot assignments, passenger itineraries, and manifests

• Integrated booking and scheduling into Salesforce for full process automation—from request to crew and aircraft management

Results

• Improved customer experience with seamless, mobile-friendly flight booking

• Drastically reduced manual coordination, freeing up staff for high-value tasks

• Created a fully automated, scalable system tailored to a non-traditional business model

• Proved the power of Salesforce beyond sales pipelines—supporting full business operations