29 Mar Project Story: Tracking Complex Healthcare Customer Relationships Within Sales Cloud
Fast Slow Motion helped a medical device manufacturer create a solution for tracking and managing complex healthcare customer relationships....
Service Cloud
13 Dec Project Story: Creating a Special Order Tracking System for a Retail Jewelry Company
Fast Slow Motion created a special order tracking system for a retail jewelry company....
19 Aug Project Story: Optimizing Field Service Report Access for a Utility Locator
An underground location services provider needed help customizing Field Service Lightning in Salesforce. Fast Slow Motion used Lightning flows to make information about prior service appointments easily accessible to on-site technicians via the Field Service Lightning mobile app, enabling them to provide clients with high-quality...
10 Aug Project Story: Creating Quality Internal Customer Support Processes for an HR and Payroll Facilitator
FSM created a scalable, customized customer service platform for a professional services firm using Service Cloud....
16 Jul Project Story: Improving Field Service Management for a Plumbing Services Provider
Fast Slow Motion helped a plumbing services provider improve field service management and process and document online payments....
29 Apr Project Story: Connecting Sales and Service Processes for a Cloud Communications Provider
Fast Slow Motion helped a cloud communications provider gain better visibility by connecting sales and service processes....
27 Jan Project Story: Optimizing Case Response for a B2B SaaS Company
The customer service team of a B2B SaaS company struggled with slower than desired response times and complicated case queues. Fast Slow Motion set up Omni-Channel to improve case assignment as well as optimize case management. The client achieved better customer communication, visibility into case...