29 Apr Project Story: Connecting Sales and Service Processes for a Cloud Communications Provider
Fast Slow Motion helped a cloud communications provider gain better visibility by connecting sales and service processes....
Software
27 Jan Project Story: Optimizing Case Response for a B2B SaaS Company
The customer service team of a B2B SaaS company struggled with slower than desired response times and complicated case queues. Fast Slow Motion set up Omni-Channel to improve case assignment as well as optimize case management. The client achieved better customer communication, visibility into case...