Particle Blog
Salesforce Transformations: How a Small, Growing Business Was Able To Scale Seamlessly

Salesforce Transformations: How a Small, Growing Business Was Able To Scale Seamlessly

If you own a small, rapidly-growing businesses it may sound like a dream come true—but it doesn’t come without its fair share of nightmares along the way! Such companies rapidly outgrow their business processes and this creates headaches in all areas of the day-to-day running of the business. Often, they muddle along with inefficient processes, poor communication, and frequent costly errors that harm relationships with customers. Ultimately, service delivery problems lead to customers leaving and the nightmares beginning for the...
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Salesforce Adoption Maturity – You’re All In

Salesforce Adoption Maturity – You’re All In

There’s an old saying about having ham and eggs for breakfast - the chicken is involved, but the pig is committed. Just like the pig, when Salesforce has become the backbone of your business, you are all-in.
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Adoption Maturity – Leveraging The Salesforce Platform

Adoption Maturity – Leveraging The Salesforce Platform

Previously, we introduced the idea of a Salesforce Adoption Maturity Model as a way for companies to gauge how well they are capitalizing on their Salesforce investment.  We discussed the first level of the model, Basic Adoption, which is focused on getting the fundamentals in place and developing the discipline within the organization to use the solutions.  In the second level of the model, Leveraging the Platform, you will have reached the intermediate stage when you have begun to automate...
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Data Visibility: In The Land Of The Blind, The One-Eyed Man Is King

Data Visibility: In The Land Of The Blind, The One-Eyed Man Is King

It’s a fact, the person with the best data visibility - the easiest access to the most information - gives the best service (unless they are lazy). That said, it is very common to encounter Salesforce users or prospective customers that say it takes too much time and effort to capture data in Salesforce. But for many jobs, especially sales and service jobs, you can’t perform well without a lot of information, and you need data in order to create...
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Working Hard? Prove It By Using Salesforce Cases

Working Hard? Prove It By Using Salesforce Cases

Most organizations rightly claim that they are working hard but they can’t always tell you what exactly they are doing, what needs to be done, or what has been accomplished. Part of the reason is that their work is hidden in a blizzard of emails and phone calls. Luckily, there is an easy way for a Salesforce user to shed light on how much work their team does and how much service they provide. Stop relying on just email –...
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